Greet residents and guests with poise and professionalism Handle check-in and check-out processes using a property management system (PMS) Respond to inquiries and service requests promptly and effectively via phone, email, or in person Manage guest registrations, visitor logs, and security protocols Coordinate with concierge, housekeeping, maintenance, and external service partners Assist with billing, payment processing, and basic financial reporting Anticipate resident needs and go above and beyond to provide tailored solutions Always uphold the property’s brand standards and luxury service values Prepare shift handovers and keep detailed logs for smooth communication
Namizədə olan tələblər
Minimum 1 year of experience in front office or guest services in a 5-star hotel or luxury residence Proficiency in Opera, Fidelio, or similar Property Management Systems Fluent in Azerbaijani and English Exceptional communication, presentation, and conflict-resolution skills Well-groomed, energetic, and emotionally intelligent team player Able to work flexible shifts, including evenings and weekends Strong attention to detail and utmost discretion when dealing with VIP residents. A genuine passion for service and hospitality
İş şərati
Property Type: Luxury Residential Building (Hotel-standard services)
